Our Shipping Policy

Overview

All orders ship directly from our storefront using USPS services appropriate for seed packets and plant materials. This policy outlines how orders are processed, packaged, and delivered, along with important restrictions related to agricultural regulations and climate considerations.

Processing Times

• Standard Processing: 1–3 business days
• High‑Volume Seasons: 3–7 business days
• Bulk or Custom Orders: May require additional handling time

A confirmation email is sent once your order is ready to ship.

Shipping Methods

We use USPS services based on the weight of each order:

• USPS Small Package (≤ 3 oz.) — Lightweight shipments without tracking
• USPS Ground Advantage (> 3 oz.) — Larger shipments with full tracking

Tracking is only available for Ground Advantage shipments.

Shipping costs are included in the item price. No additional shipping fees appear at checkout.

Packaging Standards

Seed packets and plant materials are packaged securely to prevent moisture exposure and physical damage.

• Moisture‑resistant packets
• Reinforced mailers for larger orders
• Seasonal insulation when necessary

We do not include inserts at this time.

Live plants, root stock, rhizomes, and saplings are grown in and shipped with Peat Moss and/or Coconut Coir as the medium. We do not ship soil.

Shipping Limitations

To comply with agricultural regulations and ensure safe delivery:

• We do not ship to APO/FPO addresses
• We do not ship internationally
• We ship exclusively from our storefront
• We do not knowingly ship seeds, root stock, rhizomes, live plants, or saplings to any state or region under agricultural quarantine or where the species may be considered invasive.

It is the buyer’s responsibility to understand the importation laws of their region. No refunds are issued for items confiscated due to local restrictions.

Climate & Seasonal Considerations

When shipping live plants, timing is critical. If you live in a colder climate, it is your responsibility to ensure temperatures are suitable for safe arrival.

We do not grant refunds or replacements for damage or death caused by preventable environmental conditions such as:

• Freezing temperatures
• Excessive heat
• Exposure during unsuitable seasons

Order Changes & Address Corrections

If you need to update your order or correct an address, contact us immediately. Orders that have already shipped cannot be modified.

Lost, Delayed, or Damaged Packages

If your package is delayed or arrives damaged:

• Provide your order number
• Include photos if damage occurred
• We will work with USPS to resolve the issue
• Replacements may be issued when appropriate

Guarantee

We guarantee safe delivery of all seed packets and plant materials. If your order does not arrive, we will assist in locating it or issuing a replacement when applicable.

Contact Information